FAQ's
What materials are used in your clothing designs and why?+
In our clothing designs, we use bamboo fabric for sustainability, breathability, thermoregulating capabilities, hypoallergenic properties, antibacterial qualities, softness, and UV protection.
How can I find your size chart for accurate fittings and understand the sizing for Bamboo clothing?+
You can find our size chart here Click Here.
Are your clothes machine washable, and how should I care for them to maintain their quality?+
Yes, our clothes are machine washable. We recommend using cold water, gentle cycle, mild detergent, avoiding bleach, turning the clothes inside out, washing similar colors together, avoiding overloading. When drying, it is recommended to use the gentle cycle.
How can I learn about your upcoming exclusive collections?+
You can find our VIP page here Click Here.
Do you have special themed clothing lines for unique occasions?+
Yes, our goal is to release seasonal or limited prints. Keep an eye on the VIP page.
Can I personalize or customize clothing items?+
No, as much as we would love to customize for each individual, unfortunately, we can't.
Can I request custom embroidery or monogramming on baby clothing items?+
We do not offer embroidery or monogramming at this time.
What payment methods do you accept?+
We accept Visa, Mastercard, American Express, PayPal and Shop Pay.
How do I make bulk orders?+
Please contact us at hello@wrenivy.com.
What are the delivery times and shipping options?+
We offer several shipping options, from standard mail to express.
Do you offer express shipping or Rush Orders?+
Yes, please contact us before placing the order, so we can set it up and make sure we can accommodate a rush order.
Can I modify or cancel an order?+
You can certainly cancel or modify an order while it's still being processed. However, once an item has been shipped, we kindly request your patience until the returned items are received to process the cancellation request.
How can I track my order?+
We offer real-time updates on the shipping processing and tracking for all orders.
Do you offer international shipping?+
Absolutely, we provide the service of adding personalized gift messages to your orders. This feature is especially useful when you're sending a gift directly to the recipient. Please inform us during checkout if you'd like to avail this service. We also want to assure you that, upon request, we can withhold physical receipts from the package to maintain the surprise factor of your gift.
Can I include a personalized gift message with my order?+
Yes, we provide international shipping.
How can I contact customer support for inquiries or assistance with my order?+
Please reach out to us here Click Here.
What is your return and exchange policy?+
To initiate a return, please contact our customer support team at hello@wrenivy.com. Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product). Refunds will be issued to the original payment method used during the purchase.
How do you handle defective or damaged items?+
If you receive a damaged or defective clothing item, please contact us immediately with a description and clear photographs of the issue. We will assess the situation and provide further instructions for returning the item or obtaining a replacement.
What should I do if I receive the wrong item?+
If you receive the wrong item, please contact our dedicated customer support team immediately to report the issue. You can do this via email, phone, or any other communication channel provided on our website.
How do you manage out-of-stock items?+
Our primary goal is to maintain a ready-to-ship (RTS) inventory to ensure a seamless shopping experience for our valued customers. However, due to the high demand for certain popular items, they may occasionally become limited and are offered on a first-come basis.
How do I join the VIP?+
You can join our VIP page here Click Here.
Are there any upcoming promotions or sales?+
Yes, we do have exciting promotions and sales coming up! Make sure to follow us on our social media channels and subscribe to our newsletter for timely updates so you don't miss out on these fantastic deals!
Do you offer a subscription service for updates?+
Absolutely! We believe in keeping our customers in the loop about our latest products, sales, and events. You can subscribe to our newsletter by visiting our website and entering your email at the bottom of the homepage.
Is there a rewards program for loyal customers?+
Yes, we're in the works of setting this up.
How do I become a brand rep?+
Great to hear your interest in becoming a brand representative! Our brand rep program involves individuals who love our products and want to spread the word within their networks. Here's the process you would need to follow: Application: The first step is to apply through our website. Look for the 'Brand Rep Program' section and fill out the application form. Be sure to provide as much detail as possible about why you'd like to represent our brand and how you plan to promote our products. Review: After you apply, our team will review your application. We look at several factors, including your passion for our products, your social media presence, and your plan for promoting our brand. Selection & Training: If selected, you'll undergo a brief training period where you'll learn more about our products and our brand values. This will help ensure you're fully equipped to represent our brand. Start Representing: Once training is completed, you'll start representing our brand! This might involve posting about our products on your social media, attending events, or other promotional activities based on your plan. Remember, our brand reps are a crucial part of our community, and we value the contributions they make to spreading awareness about our brand. We look forward to receiving your application and potentially welcoming you into our program!